Frequently Asked Questions
Q.Why do you charge a deposit?
A.We charge a 20% deposit to secure your inflatable for the day you wish to rent it out. The remaining balance is due by the Friday before your event or if Mon- Fri the day before your event. This is to ensure that your booking is reserved for you and you alone for your event.
Q.What happens if I need to cancel?
A.If you need to cancel because of severe weather don't worry! You will receive a full refund or you can opt for a rain check to reschedule your event!
Sometimes we have to make the hard call to cancel your event for the safety of you, your family, and your guests do to high winds or severe weather.
We understand that life happens however if your booking is not canceled at least 7 days in advance we will keep the deposit. If you have already paid in full you will be refunded the full amount minus the 20% deposit unless you cancel or do not show on the same day of the delivery we reserve the right to keep the full payment.
Sometimes we have to make the hard call to cancel your event for the safety of you, your family, and your guests do to high winds or severe weather.
We understand that life happens however if your booking is not canceled at least 7 days in advance we will keep the deposit. If you have already paid in full you will be refunded the full amount minus the 20% deposit unless you cancel or do not show on the same day of the delivery we reserve the right to keep the full payment.
Q.Why do you charge a delivery fee?
A.From our Verdigris location, delivery is free within 15 miles, after 15 miles we charge $2 a mile. This is to keep up with fuel and labor for longer trips.
Q.Do you give discounts for booking multiple inflatables in big events?
A.We would love to serve your big event for multiple units! Please send us a message through our live chat, email us info@galaxyjumpersok.com or call us 918-281-9381 so we can give you an appropriate quote!